Lead Teller

PNC•Indian Hills, KY

11d•Onsite

About The Position

As a Lead Teller in PNC's Retail Branch organization, the employee is based at the Indian Hills branch in Louisville, Kentucky. The role coaches, mentors, and leads tellers by example to deliver a customer experience intended to improve customers' financial well-being and loyalty while increasing share of wallet. It handles a variety of customer interactions, educates customers about financial transaction alternatives, identifies banking opportunities, and makes referrals as appropriate. The position also supports branch operations and assists the Branch Manager with performance management and new-hire selection.

Requirements

Typically requires at least 1 year of related experience; related experience or product knowledge is required to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem-solving, and understanding customer needs.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers in customer service and identifying opportunities through meaningful customer conversations.
Engage with customers in the lobby and position PNC products to meet their needs; educate customers on ways to manage transactions using technology, tools, and resources.
Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers and branch staff adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, depending on eligibility.