Lead Teller

PNC Bank•Philadelphia, PA

26d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, based at the Convention Center Branch in Philadelphia, Pennsylvania, you coach, mentor, and lead tellers by example while helping deliver a distinctive customer experience that supports customers' financial well-being and builds loyalty. You process customer interactions, educate customers about financial transaction alternatives, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools, and resources to manage financial transactions and meet customer needs. You support the Branch Manager with performance management and new-hire selection, promote adherence to policies and procedures, and use sound judgment within established limits. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is not typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized customer solutions.
Assess and effectively manage business risks in accordance with PNC's Enterprise Risk Management Framework.
Required certifications: none.
Required licenses: none.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to deliver a distinctive customer experience and support customer financial well-being and loyalty.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in meaningful customer conversations and lobby engagement activities that connect customers with relevant PNC products.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers on clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, depending on eligibility.