Lead Teller

PNC Bank•Belmont, IN

4d•Onsite

About The Position

As a Lead Teller in PNC’s retail banking organization, you will be based at the Washington and Belmont branch in Indianapolis, Indiana. The position is in-office. You will coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial well-being and loyalty while increasing share of wallet. You will handle customer interactions, help customers understand financial transaction options, identify banking opportunities, and make appropriate referrals. You will also support branch operations, policy adherence, and the Branch Manager’s performance-management and hiring activities.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers in delivering a customer experience focused on financial well-being, customer loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in having meaningful customer conversations and conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on managing financial transactions using available technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service