Lead Teller

PNC•St. Louis, MO

26d•Onsite

About The Position

At PNC, the Lead Teller works within the Retail Branch organization at the St. Louis Hills Branch in St. Louis, Missouri. The position coaches, mentors, and leads tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing, builds loyalty, and increases share of wallet. The role handles a variety of customer interactions, explains available alternatives for financial transactions, identifies banking opportunities, and makes referrals as appropriate. The Lead Teller guides tellers in engaging customers, identifying opportunities through meaningful conversations, and presenting PNC products and technology options that meet customer needs. The role promotes clear communication, accurate transaction handling, and effective problem resolution; supports the Branch Manager with performance management and new-hire selection; and ensures daily teller and branch operations are completed efficiently and accurately while following policies and procedures and exercising sound judgment within established limits. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A university/college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in having meaningful customer conversations and identifying opportunities.
Lead tellers in lobby engagement and positioning PNC products to meet customer needs.
Educate customers on technology, tools, and resources available for managing financial transactions.
Coach tellers in communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.