Lead Teller

PNC•Indianapolis, IN

21d•Onsite

About The Position

As a Lead Teller in PNC’s retail banking organization, based at the Nora branch in Indianapolis, Indiana, you coach, mentor, and lead tellers by example. You help deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty while increasing share of wallet. You process a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make referrals as appropriate. You guide tellers in engaging customers in the lobby, having meaningful conversations, positioning PNC products to meet customer needs, and using technology, tools, and resources to help customers manage transactions. You also coach staff on communication, transaction handling, and problem resolution; assist the Branch Manager with performance management and new-hire selection; and help ensure daily teller and branch operations are accurate, efficient, and compliant with policies and procedures. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to perform the primary duties.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and use customer needs and satisfaction as primary considerations in business decisions.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customers’ financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in having meaningful customer conversations and conducting lobby engagement activities.
Help customers understand transaction-management options by leveraging technology, tools, and resources.
Coach tellers on clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee and spouse/child life insurance, subject to eligibility
Short- and long-term disability protection, subject to eligibility
401(k) with PNC match, subject to eligibility
Pension and stock purchase plans, subject to eligibility
Dependent care reimbursement account, subject to eligibility
Back-up child and elder care, subject to eligibility
Adoption, surrogacy, and doula reimbursement, subject to eligibility
Educational assistance, including select fully paid programs, subject to eligibility
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility