Lead Teller

PNC Bank•Indianapolis, IN

13d•Onsite

About The Position

As a Lead Teller in PNC’s retail banking organization, based at the High School Rd Branch in Indianapolis, Indiana, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. You process customer interactions, educate customers about options for completing financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You also demonstrate lobby engagement and the effective use of technology, tools, and resources to meet customer needs. The role supports the Branch Manager with performance management and new-hire selection. You help ensure that teller and branch daily operations and maintenance transactions are completed accurately and efficiently, while following policies and procedures and applying sound judgment within established limits. PNC describes this as an in-office position and does not provide employment-visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, customer service, coaching, effective communication, fraud detection and prevention, problem solving, and managing multiple priorities.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience focused on financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in conducting meaningful customer conversations and performing lobby engagement activities to connect customers with suitable PNC products.
Educate customers on managing financial transactions using available technology, tools, and resources.
Model clear communication, accurate transaction handling, and effective problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Coach tellers to follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service