Lead Teller

KeyBank • Eugene, OR

5d • Onsite

About The Position

As a Lead Teller at KeyBank, you serve as a resource for identifying and resolving client servicing issues, troubleshoot complex problems, and provide distinctive service in a branch. You listen for clients’ financial needs and connect them with a Banker for deeper financial wellness conversations. You also help coach Tellers, manage teller-line scheduling and staffing, and support branch compliance with regulatory, security, and internal audit controls.

The role performs and oversees teller functions in an in-person branch setting, supports clients with financial wellness tools, and helps maintain operational standards. You will attend in-person huddles and end-of-day debriefs, support the Branch Manager with onboarding and training new Tellers, and work Saturdays as directed by management. Duties may change or be assigned as needed. The role is based at a KeyBank branch in Eugene, Oregon.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs with Windows-based applications and a calculator.
• Ability to lead, motivate, and foster teamwork.
• Organizational skills and ability to manage multiple tasks.
• Knowledge of client accounts and banking relationships, and sound judgment with clients and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels.
• Strong work ethic, high integrity, and ability to make reasonable decisions independently.
• Excellent time-management skills.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong client experience and build client relationships through attentive, distinctive service.
• Perform teller functions efficiently, effectively, and accurately, and coach other Tellers in doing so.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Manage day-to-day teller-line activities, including scheduling, staffing issues, observation, coaching, and operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review product guides, fees, and policies to stay current on offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Work on Saturdays as directed by management.
• Promote bank products and services, identify sales opportunities, and help achieve sales targets.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for a list of benefits referenced in the job posting; specific benefits are not stated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED