Lead Teller

KeyBank • Pittsburgh, PA

20d • Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex problems, and provides distinctive service to strengthen client relationships in a KeyBank branch. The role listens for clients’ financial needs and connects them with a Banker for deeper financial wellness conversations. It also supports Tellers through observation and coaching and manages day-to-day teller-line scheduling, staffing needs, and operational standards.

The Lead Teller performs and oversees teller functions accurately and efficiently, maintains compliance with regulatory, security, audit, and internal procedures, and supports client financial goals through education and financial wellness tools. The position works in an in-person branch setting, attends morning huddles and end-of-day debriefs, and works Saturdays as directed by management. Other duties may be assigned or changed at any time.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of a PC with Windows-based applications and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Knowledge of client accounts and their banking relationship, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including the ability to present products and services and educate clients about ATM, online, and telephone banking.
• Strong work ethic and high integrity; ability to exercise sound judgment and make reasonable decisions without direction.
• Excellent time-management skills.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License

Responsibilities

• Provide a strong client experience and engage with clients and teammates in the branch.
• Perform teller functions efficiently and accurately, and coach other Tellers in doing so.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Manage day-to-day teller-line duties, including Teller scheduling, staffing, observation, coaching, and operational standards.
• Provide branch staff with guidance on operational and regulatory procedures.
• Stay current on product guides, fees, policies, and offerings.
• Support the Branch Manager with onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Promote bank products and services, identify sales opportunities, and help clients use available banking access channels.
• Process cash transactions securely and accurately, including deposits, withdrawals, and cash-drawer balancing.
• Perform other duties as assigned and comply with KeyBank policies and its Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED