Lead Teller

PNC Bank•Detroit, MI

11d•Onsite

About The Position

As a Lead Teller in PNC’s retail branch organization, based at the Marygrove branch in Detroit, Michigan, you will coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position. You will also support branch operations by ensuring daily teller and branch transactions are completed accurately and efficiently. The role assists the Branch Manager with performance management and new-hire selection, and requires sound judgment and adherence to applicable policies and procedures. Successful employees are expected to focus on customer needs and satisfaction and effectively manage risks in keeping with PNC’s Enterprise Risk Management Framework. The position typically requires at least one year of related experience. A degree is not required; a comparable combination of education, job-specific certifications, and experience may be considered. PNC lists a range of benefits for eligible employees, with options and paid time off depending on eligibility.

Requirements

Typically requires at least 1 year of related experience.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the position.
Relevant preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement activities that connect customers with relevant PNC products.
Educate customers on using technology, tools, and resources to manage financial transactions.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.