Lead Teller

PNC•Sellersburg, IN

6d•Onsite

About The Position

As a Lead Teller within PNC's Retail Branch organization, you will be based in Sellersburg, Indiana. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience focused on improving financial wellbeing and building customer loyalty. You will handle a range of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 1 or more years of related experience; relevant product knowledge may also be considered.
A university or college degree, high school diploma, or GED is typically not required at this level; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus and the ability to align customer needs and satisfaction with customized solutions.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers in customer service, meaningful customer conversations, and identifying opportunities for appropriate referrals.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions, including available technology, tools, and resources.
Demonstrate effective communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures, using sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Process a variety of customer interactions, educate customers on alternatives for financial interactions, and refer banking opportunities as appropriate.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental insurance
Vision insurance
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service