Lead Teller

PNC•Troy, MI

12d•Onsite

About The Position

As a Lead Teller within PNC's Retail Banking organization, the employee is based at the Big Beaver/Rochester Branch in Troy, Michigan. The role leads tellers by example to provide a customer experience focused on financial wellbeing and loyalty, while identifying opportunities to deepen customer relationships. The Lead Teller processes customer interactions, explains financial transaction options, and makes appropriate referrals to branch staff. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and prioritize customer needs and satisfaction in business decisions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers in identifying opportunities through meaningful customer conversations and making appropriate referrals to branch staff.
Coach tellers in lobby engagement, connecting with customers, and positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Process customer interactions, educate customers about alternatives for financial transactions, and identify and refer banking opportunities as appropriate.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays per year, depending on eligibility
9 occasional absence days per year, unless otherwise required by law, depending on eligibility
15 to 25 vacation days per year depending on career level and years of service, subject to eligibility