Lead Teller

PNC•Murphy, TX

10d•Onsite

About The Position

As a Lead Teller in PNC's retail organization, based at the Murphy branch in Murphy, Texas, you will coach, mentor, and lead tellers by example. The role focuses on delivering a distinctive customer experience that supports customers' financial wellbeing and loyalty while increasing share of wallet. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make referrals as appropriate. You will help tellers engage customers through meaningful conversations and lobby activities, and show customers how technology, tools, and resources can help them manage financial transactions. You will model clear communication, transaction handling, and problem-resolution practices. You will also assist the Branch Manager with performance management and new-hire selection, and ensure daily teller and branch operations and maintenance transactions are completed accurately and efficiently while following policies and procedures.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Spanish speaking ability; Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Coach tellers in holding meaningful conversations with customers to identify opportunities and make appropriate referrals.
Coach tellers in performing lobby engagement activities and positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to policies and procedures and demonstrate sound judgment within established limits.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.