Lead Teller

PNC Bank•Avon, OH

4d•Onsite

About The Position

As a Lead Teller in PNC's Retail Branch Banking organization, based at the Avon Commons Branch office in Avon, Ohio, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial well-being and loyalty. You process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools, and resources to meet customer needs. The role supports branch operations by promoting clear communication, accurate transaction handling, effective problem resolution, and adherence to policies and procedures. You assist the Branch Manager with performance management and new-hire selection, and help ensure daily teller and branch operations and maintenance transactions are handled efficiently and accurately. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certification or license.
No required or preferred language assessments.
Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements; registered roles may also be subject to SAFE Act and/or FINRA requirements regarding certain criminal history.
PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and in identifying opportunities and making referrals.
Lead tellers in lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Promote adherence to policies and procedures and sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service