Lead Teller

PNC•Newark, DE

22d•$41,250 - $68,750•Onsite

About The Position

As a Lead Teller within PNC's Retail organization, based in Newark, Delaware, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. You process customer interactions, educate customers about available ways to manage financial transactions, identify banking opportunities, and make appropriate referrals. You also model customer engagement and the use of technology, tools, and resources to meet customer needs. You demonstrate clear communication, accurate transaction handling, and effective problem resolution. In partnership with the Branch Manager, you assist with performance management and new-hire selection. You help ensure that teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies, procedures, and established limits. PNC describes this position as in-office.

Requirements

Typically requires at least 1 year of related experience; related experience or product knowledge is needed to accomplish primary duties.
No degree is required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications or licenses.
No required or preferred language assessments.
Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements; registered roles may also be subject to SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Model meaningful customer conversations and lobby engagement activities, positioning PNC products to meet customer needs.
Educate customers on managing financial transactions with technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Follow policies and procedures, exercise sound judgment within established limits, and ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year based on career level and years of service, depending on eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.