Lead Teller

PNC•Washington, DC

6d•Onsite

About The Position

As a Lead Teller in PNC's retail banking organization, you will be based at the Washington and Belmont branch in Indianapolis, Indiana. PNC is an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customer financial wellbeing and loyalty, and identify opportunities to connect customers with appropriate banking products and services. It also supports accurate, efficient branch operations and assists the Branch Manager with performance management and new hire selection.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge needed to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience may be considered.
No degree, certification, license, or language assessment is required.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting lobby engagement activities, connecting with customers, and positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new hire selection processes.
Ensure tellers adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service