Lead Teller

PNC Bank • Okolona, KY

4d • Onsite

About The Position

As a Lead Teller in PNC's Retail Branch organization, based in Okolona, Kentucky, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial well-being and loyalty. You process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools, and resources to meet customers’ needs.

You support the Branch Manager with performance management and new-hire selection. You help ensure that tellers follow policies and procedures, exercise sound judgment within established limits, and complete branch and teller daily operations and maintenance transactions accurately and efficiently. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires at least 1 year of related experience.
• Related experience or product knowledge is required to accomplish the primary duties.
• A university or college degree, high school diploma, or GED is typically not required for roles at this level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Coach, mentor, and lead tellers by example in delivering customer experiences that support financial well-being and customer loyalty.
• Process customer interactions and educate customers about alternatives for financial transactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Coach tellers in meaningful customer conversations, lobby engagement, and positioning PNC products to meet customer needs.
• Educate customers on managing financial transactions through technology, tools, and resources.
• Model clear communication, transaction handling, and problem-resolution processes.
• Assist the Branch Manager with performance management and new-hire selection processes.
• Coach tellers in following policies and procedures and exercising sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed