Lead Teller

PNC•Albuquerque, NM

14d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. The Lead Teller role is based in PNC's Uptown Branch in Albuquerque, New Mexico. It is an in-office position. Bilingual Spanish is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Lead Teller coaches, mentors, and leads tellers by example to deliver customer experiences that support financial wellbeing and build customer loyalty. The role processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports the Branch Manager with performance management and new-hire selection, while ensuring branch and teller operations are completed accurately and efficiently and that policies and procedures are followed. PNC expects employees to focus on customers and effectively manage risks in accordance with its Enterprise Risk Management Framework. Candidates typically need at least one year of related experience, though a university or college degree, high school diploma, or GED is not typically required. Comparable combinations of education, job-specific certification, and experience may be considered in lieu of a degree.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications.
No required licenses.

Nice To Haves

Bilingual Spanish.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver customer experiences that support financial wellbeing and build loyalty.
Process customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in holding meaningful customer conversations to identify opportunities and make referrals.
Guide tellers in lobby engagement activities and in positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, depending on eligibility.