Lead Teller

KeyBank•Bellevue, WA

10d•Onsite

About The Position

As a Lead Teller at KeyBank, you serve as a trusted advisor and resource for clients and branch teammates. You help resolve complex client service issues, provide distinctive in-branch service, listen for financial needs, and connect clients with a Banker for deeper financial wellness conversations. You also coach Tellers, manage day-to-day teller-line scheduling and staffing, and help ensure branch compliance with regulatory, security, and internal audit controls. The role is based in an in-person branch setting and includes working Saturdays as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of demonstrated client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of PCs, Windows-based applications, and calculators.
Ability to lead, motivate, and foster teamwork.
Organizational skills and ability to manage multiple tasks.
Strong sales and service skills, including educating clients about access channels such as ATMs, Online Banking, and Telephone Banking.
Strong work ethic, high integrity, and sound judgment, including the ability to make reasonable decisions without direction.
Excellent time-management skills.
Knowledge of client accounts and banking relationships, and sound judgment in client interactions and transactions.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience and engage with clients and teammates.
Perform teller functions efficiently, effectively, and accurately, while coaching other Tellers to do the same.
Identify and resolve complex client servicing issues.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals through financial wellness tools and education.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Manage teller-line duties, including Teller scheduling, observation, coaching, and oversight of branch operational standards.
Guide branch staff on operational and regulatory procedures.
Maintain knowledge of product guides, fees, policies, and current offerings.
Support the Branch Manager in onboarding and training new Tellers.
Work Saturdays as directed by management.
Promote bank products and services, identify sales opportunities, and work toward sales targets.
Perform other duties as assigned; responsibilities or activities may change.