Lead Teller

PNC•East Norriton Township, PA

22d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, based at the East Norriton branch in East Norriton, Pennsylvania, you coach, mentor, and lead tellers by example. The role focuses on delivering a distinctive customer experience that supports customers’ financial well-being, builds loyalty, and increases share of wallet. You handle customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. You also help ensure teller and branch daily operations are completed accurately and efficiently, while following policies and procedures and exercising sound judgment within established limits. This is an in-office position. PNC describes its workplace as supportive and inclusive, and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certification.
No required license.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in customer service, meaningful customer conversations, referrals, and identifying banking opportunities.
Handle customer interactions and educate customers about available alternatives for financial interactions and ways to manage transactions using technology, tools, and resources.
Lead tellers by example in lobby engagement and positioning PNC products to meet customer needs.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers and branch staff adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Prioritize customer needs and satisfaction when contributing to business decisions and developing customer solutions.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, subject to eligibility.
Pension and stock purchase plans, subject to eligibility.
Dependent care reimbursement account, subject to eligibility.
Back-up child and elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.