Lead Teller

PNC Bank•Albuquerque, NM

12d•Onsite

About The Position

As a Lead Teller within PNC's Uptown Branch, the employee will be based in Albuquerque, New Mexico. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience that supports customers' financial well-being and loyalty while increasing share of wallet. It processes customer interactions, educates customers about financial transaction options and technology, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also supports the Branch Manager with performance management and new-hire selection, and ensures daily teller and branch operations and maintenance transactions are completed efficiently and accurately. PNC describes itself as an in-office company. Spanish bilingual ability is preferred. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
A university or college degree, high school diploma, or GED is typically not required, but related experience or product knowledge is required to accomplish the primary duties.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications or licenses.

Nice To Haves

Bilingual Spanish.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and lobby engagement activities to connect customers with suitable PNC products.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.