Lead Teller

MidSouth Community Federal Credit Union • Macon, MI

3d • $19 - $24 • Onsite

About The Position

MidSouth Community Federal Credit Union is hiring a Lead Teller in Macon, Georgia. The role is focused on serving members by offering products and services that can improve their financial lives. The Lead Teller handles financial transactions, sells monetary instruments, answers questions about the credit union’s products and services, resolves member issues, and educates members about product features and benefits. The position is non-exempt, Grade 7, and includes training other tellers and serving as backup vault custodian. Other duties may be assigned as needed.

Requirements

• Five or more years of similar or related experience.
• History of satisfactory performance and behavior.
• Ability to train other tellers through on-the-job training.
• Ability to function as backup vault custodian.
• Demonstrated ability to handle complex inquiries and issues successfully.
• High school education or GED.
• Experience in a cash-handling or customer/member-facing role requiring a high level of accuracy and attention to detail.
• Ability to adapt to change and see tasks through from beginning to end.
• Ability to balance priorities while maintaining professionalism and courtesy.
• Courtesy, tact, and diplomacy in interpersonal interactions.

Responsibilities

• Assist members by offering products and services that may improve their financial lives.
• Handle and process financial transactions accurately.
• Sell monetary instruments.
• Resolve member problems and respond to complex inquiries and issues.
• Answer member questions about MidSouth products and services.
• Educate members on the features and benefits of products and services.
• Train other tellers through on-the-job training.
• Serve as a backup vault custodian.
• Perform other duties as deemed necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED