Lead Teller

PNC Bank•Murphy, TX

8d•Onsite

About The Position

As a Lead Teller in PNC’s retail organization, based at the Murphy branch in Murphy, Texas, you coach, mentor, and lead tellers by example. You help deliver a distinctive customer experience that supports customers’ financial well-being, builds loyalty, and increases share of wallet. The role processes customer interactions, educates customers about options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. It also supports lobby engagement and helps customers use technology, tools, and resources to manage transactions. You promote clear communication, accurate transaction handling, and effective problem resolution. You assist the Branch Manager with performance management and new-hire selection, uphold policies and procedures, and use sound judgment within established limits. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC describes this as an in-office role. Spanish is preferred.

Requirements

Typically requires at least 1 year of related experience; related product knowledge may also be needed to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required for roles at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate the knowledge, skills, and abilities appropriate for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial well-being, customer loyalty, and share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in identifying opportunities through meaningful customer conversations and conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.