Lead Teller

PNC•Jupiter Farms (FL156), FL

10d•Onsite

About The Position

As a Lead Teller in PNC's Retail Bank Organization, based at the Jupiter Farms Branch in Jupiter Farms, Florida, you coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing and loyalty. You process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals. You also demonstrate lobby engagement and help customers use technology, tools, and resources to manage their financial transactions. You model clear communication, accurate transaction handling, and effective problem resolution. You assist the Branch Manager with performance management and new-hire selection, and help ensure that teller and branch daily operations and maintenance transactions are completed efficiently and accurately while adhering to policies and procedures and exercising sound judgment within established limits. The position is in-office. Spanish proficiency is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, customer needs, coaching, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
No degree is required.
No required certifications or licenses.
Spanish speaking is preferred.

Nice To Haves

Spanish speaking ability.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement, positioning PNC products to meet customer needs.
Educate customers on options for managing transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Model adherence to policies and procedures and sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.