Lead Teller

KeyBank • Denver, CO

10d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex problems, and provides distinctive quality service in a KeyBank branch. The role supports client relationships by listening for financial needs and transitioning clients to a Banker for deeper financial wellness conversations. The Lead Teller also coaches Tellers, manages day-to-day teller-line scheduling and staffing matters, and helps ensure the branch follows regulatory, security, audit, and internal operational controls.

The position performs teller functions accurately and efficiently while guiding other Tellers, resolving complex service needs, and helping clients use financial wellness tools to pursue their goals. It supports the Branch Manager with Teller onboarding and training, stays current on product guides, fees, and policies, and participates in in-person morning huddles and end-of-day debriefs. The role is based in a branch and includes Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of experience demonstrating superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic, high integrity, and the ability to make reasonable decisions without direction.
• Excellent time-management skills.
• Ability to manage teller-line activities, process transactions accurately, maintain regulatory compliance, and provide client service.
• Ability to process cash transactions securely, including deposits and withdrawals, and balance cash drawers at shift end.
• Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
• Ability to help clients pursue financial goals through education and financial tools.
• Ability to occasionally operate a motor vehicle and hold a valid driver’s license.

Nice To Haves

• Notary License

Responsibilities

• Provide an attentive client and teammate experience in the branch.
• Perform teller functions efficiently, effectively, and accurately while coaching other Tellers.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Manage teller-line scheduling and day-to-day duties, observe and coach Tellers, and oversee branch operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review product guides, fees, and policies to remain current on offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ best interests.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED