Lead Teller

PNC•Chapman Township, PA

14d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, this in-office position is based at the Independence Branch in Philadelphia, Pennsylvania. The role coaches, mentors, and leads tellers by example to deliver customer experiences that support financial wellbeing and customer loyalty. It processes customer interactions, explains financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also helps ensure teller and branch operations are accurate, efficient, and compliant with policies and procedures, and assists the Branch Manager with performance management and new-hire selection.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
A university or college degree, high school diploma, or GED is typically not required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers in delivering customer experiences that promote financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Lead tellers in conducting lobby engagement and meaningful customer conversations to identify needs and position relevant PNC products.
Educate customers on technology, tools, and resources for managing financial transactions.
Model clear communication, accurate transaction handling, and effective problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and exercise sound judgment within established limits.
Manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.