Lead Teller

PNC•Port Saint Lucie, FL

5d•Onsite

About The Position

The Lead Teller works within PNC's Retail Bank Organization at the Prima Vista At US 1 Branch in Port St. Lucie, Florida. This is an in-office role. The position coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Lead Teller supports efficient, accurate teller and branch daily operations and maintenance transactions while following policies and procedures and exercising sound judgment within established limits. The role also assists the Branch Manager with performance management and new-hire selection. Spanish speaking is preferred.

Requirements

Typically requires at least 1 year of related experience; relevant product knowledge may also support the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the position.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate accuracy and attention to detail, customer-needs assessment, coaching, digital awareness, effective communication, fraud detection and prevention, management of multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications or licenses.

Nice To Haves

Spanish speaking; bilingual Spanish is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Lead tellers in having meaningful customer conversations to identify opportunities and make appropriate referrals.
Lead lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays per year, subject to eligibility.
9 occasional absence days per year, unless otherwise required by law.
Between 15 and 25 vacation days per year depending on career level and years of service, subject to eligibility.