Lead Teller

PNC Bank•Louisville, KY

23d•Onsite

About The Position

PNC is hiring a Lead Teller for its Retail Branch organization, based at the Watterson City Branch in Louisville, Kentucky. This is an in-office role. The Lead Teller coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, support customers’ financial well-being, build loyalty, and increase share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. It also promotes the use of technology, tools, and resources to help customers manage their transactions; supports tellers in communication, transaction handling, problem resolution, and lobby engagement; assists the Branch Manager with performance management and new-hire selection; and helps ensure daily teller and branch operations are completed accurately and efficiently while following policies and procedures.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is typically not required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Spanish-speaking ability is preferred.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a strong customer experience and supporting customer financial well-being.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in conducting meaningful customer conversations and performing lobby engagement activities to connect customers with relevant PNC products.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.