Lead Teller

PNC Bank•Indianapolis, IN

6d•Onsite

About The Position

As a Teller Lead in PNC’s retail banking organization, this role is based at the Southern Plaza Branch in Indianapolis, Indiana. The position coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals. The role also supports branch operations and assists the Branch Manager with performance management and new-hire selection. PNC describes itself as an in-office company. The position requires employees to focus on customer needs and satisfaction and to assess and manage risks in alignment with PNC’s Enterprise Risk Management Framework. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
No degree is listed as required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a strong customer experience and supporting customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in identifying customer opportunities through meaningful conversations and in conducting lobby engagement activities to connect customers with relevant PNC products.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Lead tellers in adhering to policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service