Lead Teller

PNC•Phoenix, MD

17d•$41,250 - $68,750•Onsite

About The Position

As a Lead Teller in PNC's Retail Banking organization, based in Phoenix, Maryland, you coach, mentor, and lead tellers by example to provide a distinctive customer experience focused on customer financial wellbeing and loyalty. You process a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. You also encourage customers to use technology, tools, and resources to manage transactions and learn about PNC products suited to their needs. You model clear communication, transaction handling, problem resolution, and compliance with policies and procedures. You ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently, using sound judgment within established limits. You also assist the Branch Manager with performance management and new-hire selection. The role is in-office. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires at least 1 year of related experience; related experience or product knowledge is needed to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports customer financial wellbeing and loyalty.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Model meaningful customer conversations and lobby engagement activities that identify opportunities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Ensure tellers follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service