Lead Teller

PNC•Louisville, KY

25d•Onsite

About The Position

The Lead Teller is part of PNC’s Retail Branch organization and is based at the Watterson City Branch in Louisville, Kentucky. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It handles a variety of customer interactions, explains financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals. The Lead Teller helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently, while adhering to policies and procedures and exercising sound judgment within established limits. The position also assists the Branch Manager with performance management and new-hire selection. PNC describes this as an in-office role and does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 1 or more years of related experience; comparable product knowledge may also support performance of the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and effective risk management.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing, loyalty, and share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions and managing transactions, including through technology, tools, and resources.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Lead tellers in lobby engagement activities and positioning PNC products to meet customers’ needs.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.