Lead Teller

PNC•Beaver, PA

21d•Onsite

About The Position

As a Lead Teller in PNC's Retail organization, based at the Beaver branch in Beaver, Pennsylvania, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience, support customers' financial wellbeing, and build loyalty. You process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You model effective lobby engagement and meaningful customer conversations, helping customers understand how PNC products and technology, tools, and resources can meet their needs. You demonstrate clear communication, accurate transaction handling, and problem-resolution practices. You also assist the Branch Manager with performance management and new-hire selection, and help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately while following policies and procedures and exercising sound judgment within established limits. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Typical qualifications include at least one year of related experience; a university or college degree, high school diploma, or GED is typically not required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No required certification, license, or language assessment is listed.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
No required certification(s).
No required license(s).
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial wellbeing and customer loyalty.
Process customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Model meaningful customer conversations and lobby engagement to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Manage business risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service