30 Hour - Lead Teller
About The Position
Under the direction of branch management, the Lead Teller performs duties related to cash handling, branch operations, transaction approvals, customer service, product knowledge, sales, and telemarketing. The role supports client satisfaction by following and implementing Fremont Bank’s customer service standards. The Lead Teller must be willing to make telemarketing calls and conduct outside sales when needed, and must have knowledge of sales, customer service, and cash handling. The Associate is expected to be self-starting, efficient in time management, professionally dressed, flexible in scheduling, and available and willing to work weekends. Fremont Bank describes itself as a long-established, independently owned Bay Area bank with a people-first culture grounded in inclusion and excellence, community involvement, local reinvestment, and a mission-driven approach. Its service model emphasizes comprehensive financial solutions, advanced technology, exceptional service, and helping clients get to “yes.”
Requirements
- Previous cash-handling experience.
- Sales and customer service experience in a customer-facing environment.
- Willingness to perform telemarketing duties as assigned.
- Excellent verbal and written communication skills.
- Professional appearance.
- Experience working in a Windows-based computer environment and working knowledge of Microsoft Office.
- High school diploma or GED required.
- Successfully pass the Regulation CC Exam and Operational Knowledge Exam, and obtain Signing Authority.
Nice To Haves
- Two years of banking experience or equivalent preferred.
- College degree preferred.
Responsibilities
- Perform all teller transactions.
- Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.
- Explain bank policies and procedures.
- Explain, promote, sell, and/or refer Fremont Bank products and services to current and prospective clients.
- Meet assigned sales and referral objectives.
- Conduct telemarketing and follow-up sales duties when assigned by management.
- Understand and accurately communicate deposit products.
- Follow bank policies and procedures.
- Reconcile cash and all other transactions each day.
- Comply with applicable federal banking regulations.
- Perform operational duties accurately, with attention to detail and proper cash-handling habits.
- Stay informed about job-related issues, bank promotions, and changes to products, services, policies, or procedures; actively participate in bank-related training classes.
- Stay current on business-related activities in other areas of the Bank.
- Maintain a flexible schedule, including working weekends.
- Perform other duties and projects as assigned.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Accounts, including Dependent Care and Health Savings Accounts.
- Employee Stock Ownership Plan (ESOP).
- 401(k) with employer match.
- Performance-based bonuses or incentives.
- Paid holidays, vacation, and sick time.
- Free personal checking and savings accounts.
- Home loan rate discounts.
- Tuition reimbursement and professional development resources.
- On-site gym and discounted health club memberships.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
