Lead Teller

KeyBank • Ellsworth, ME

3d • Onsite

About The Position

The Lead Teller serves as a client-service resource and primary troubleshooter for complex servicing issues in a KeyBank branch. The role builds client relationships through distinctive service, identifies financial wellness opportunities, and transitions clients to a Banker for deeper financial conversations. The Lead Teller also supports the teller team by coaching staff, coordinating daily teller-line scheduling and staffing, and ensuring branch operational, regulatory, security, and audit standards are followed. The position is performed in person in a branch setting.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated client relationship experience.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and calculators.
• Ability to lead, motivate, and foster teamwork.
• Organizational skills and ability to manage multiple tasks.
• Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, Online Banking, and Telephone Banking.
• Strong work ethic, high integrity, and ability to make reasonable decisions independently.
• Excellent time-management skills.
• Ability to process cash transactions securely and accurately, including deposits, withdrawals, and drawer balancing.
• Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately while coaching other tellers.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Manage day-to-day teller-line duties, including teller scheduling and staffing, observing and coaching tellers, and overseeing operational standards.
• Guide branch staff on operational and regulatory procedures.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Support the Branch Manager with onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other duties as assigned; duties and activities may change or be added.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED