Lead Teller

PNC Bank•St Louis, MO

25d•Onsite

About The Position

As a Lead Teller in PNC's Retail Branch organization, based at the St. Louis Hills Branch in St. Louis, Missouri, you will coach, mentor, and lead tellers by example to deliver a distinctive customer experience, support customers’ financial wellbeing, and build loyalty. The role processes customer interactions, explains available transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. It also demonstrates lobby engagement and the use of technology, tools, and resources to meet customers’ needs. The Lead Teller models clear communication, accurate transaction handling, and problem resolution. The position assists the Branch Manager with performance management and new-hire selection, reinforces compliance with policies and procedures, and helps ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. The role is based in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Model meaningful customer conversations and lobby engagement that connect customers with PNC products and services suited to their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service