Lead Teller

KeyBank•Eugene, OR

7d•$19 - $25•Onsite

About The Position

The Lead Teller serves as a problem solver, trusted advisor, and partner to clients and businesses in KeyBank communities. In an in-person branch, this role handles teller functions, resolves complex client servicing issues, and provides distinctive service while identifying financial wellness opportunities and transitioning clients to a Banker for deeper conversations. The Lead Teller also guides and coaches Tellers, manages daily teller-line scheduling and staffing, supports training, and helps ensure compliance with regulatory, security, audit, and internal operational standards.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of demonstrated superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of a PC with Windows-based applications and a calculator.
Demonstrated ability to lead, motivate, and foster teamwork.
Demonstrated organizational skills and ability to manage multiple tasks.
Knowledge of clients' accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and proactively educating clients about access channels such as ATM, online banking, and telephone banking.
Strong work ethic and integrity, with the ability to make reasonable decisions in the absence of direction.
Excellent time-management skills.
Ability to occasionally operate a motor vehicle and a valid driver's license.

Nice To Haves

Notary License.

Responsibilities

Provide a strong client experience and engage with clients and teammates in a present, attentive manner.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, while coaching other Tellers to do the same.
Identify and resolve complex client servicing issues.
Listen for financial wellness opportunities and appropriately transition clients to a Banker.
Help clients pursue financial goals using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Manage daily teller-line duties, including teller scheduling, observing and coaching Tellers, and overseeing branch operational standards.
Provide branch staff with direction and guidance on operational and regulatory procedures.
Review product guides, fees, and policies to stay current on offerings.
Support the Branch Manager with onboarding and training new Tellers.
Work on Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients' best interests.