Lead Teller

PNC Bank•Rochester, MI

11d•Onsite

About The Position

As a Lead Teller in PNC’s Retail Banking organization, based in the Big Beaver/Rochester Branch in Troy, Michigan, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers’ financial well-being and loyalty. You process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make appropriate referrals. You also guide tellers in lobby engagement, customer conversations, use of technology and other resources, communication, transaction handling, and problem resolution. You assist the Branch Manager with performance management and new-hire selection. You promote adherence to policies and procedures and sound judgment within established limits, and help ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently. This is an in-office position. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Related experience or product knowledge to accomplish primary duties; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Accuracy and attention to detail.
Ability to address customer needs and understand customer needs.
Coaching, effective communication, problem-solving, and managing multiple priorities.
Digital awareness and fraud detection and prevention.
Accountability, customer service, customer experience, client loyalty, identifying opportunities, leveraging technology, and proactive sales.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in meaningful customer conversations and lobby engagement that connects customers with PNC products suited to their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection.
Promote adherence to policies and procedures and sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.