Lead Teller

KeyBank • Liberty, NY

22d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex client needs, and provides distinctive service to strengthen client relationships in a KeyBank branch. The role listens for financial wellness opportunities and connects clients with a Banker for deeper financial conversations, while helping clients use financial wellness tools to pursue their goals.

The Lead Teller performs teller functions accurately and efficiently while coaching other Tellers and managing the day-to-day teller line, including scheduling, staffing matters, operational standards, and compliance with regulatory, security, and internal audit controls. The role supports the Branch Manager with onboarding and training new Tellers and participates in in-person morning huddles and end-of-day debriefs. Work on Saturdays may be directed by management.

This is a branch-based position. The stated base hourly pay range is $18.75–$25.00, with possible incentive compensation. Pay placement may vary based on factors including skills, experience, and geographic location.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of a PC with Windows-based applications and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills and ability to manage multiple tasks.
• Knowledge of clients’ accounts and banking relationships, and sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATM, online banking, and telephone banking.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to manage teller-line activities, process transactions accurately and efficiently, maintain compliance with banking regulations, and provide exceptional client service.
• Ability to process cash transactions securely and accurately, including deposits and withdrawals, and balance cash drawers at shift end.
• Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
• Ability to communicate with clients face to face and by phone.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong client experience and engage with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, and coach other Tellers in doing so.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients work toward financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
• Manage day-to-day teller-line duties, including Teller scheduling, observing and coaching Tellers, and overseeing branch operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review product guides, fees, and policies to stay current on offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED