Lead Teller - Pay Starting at $19+ DOE

North Shore Bank•Appleton, WI

10d•$19•Onsite

About The Position

North Shore Bank is dedicated to championing its customers, empowering them to bank their best life, and supporting the community. As a mutual company, North Shore Bank prioritizes customer and employee well-being and community support over short-term profits. This role offers a work culture recognized as a Top Workplace thirteen times. The Lead Teller is responsible for coordinating branch activities, performing office and administrative duties, resolving problems, and actively cross-selling bank products and services. They support and demonstrate customer service standards and act in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers to support multiple branch locations.

Requirements

High school diploma or equivalent.
One year of bank-related operational support experience.
Demonstrated customer service abilities.
Demonstrated knowledge of financial concepts.
Effective verbal and written communication skills, including listening skills.
Ability to function within an environment of potential distractions and interruptions, requiring the ability to remain focused and manage priorities and details.
Ability to direct the work of others and provide constructive feedback.

Nice To Haves

Previous Teller experience preferred.

Responsibilities

Disseminate operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers in a professional, courteous, and efficient manner through prompt handling of all teller functions, ensuring adherence to NSB customer service standards.
Answer questions from prospects or customers, maintain good customer relations, and direct customers to appropriate employees for complex issues.
Handle complex and non-routine inquiries from tellers and customers regarding bank policy and operating procedures; research and solve customer problems, referring more difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed, providing guidance and training to branch personnel on operating problems, exceptions, and adjustments.
Safeguard bank assets, both monetary and non-monetary, by adhering to all established policies and procedures.
Initiate equipment service calls and assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Exercise good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the branch manager regarding teller staff.
Identify cross-sell opportunities and make appropriate referrals and cross-sells on a consistent basis.
Make telephone sales calls.
Act as a Personal Banker as needed, selling new or additional products and services that meet customer needs.
Stay current with products, services, promotions, policies, and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.