Teller - Full Time - Pay Starting at $18+ DOE

North Shore Bank•Wauwatosa, WI

2d•$17 - $18

About The Position

North Shore Bank seeks a Teller to promote and sell its products and services while representing the Bank to customers. The role provides efficient, accurate, and friendly service and builds strong customer relationships. Some Tellers are assigned as Area Tellers and support multiple branch locations. The Teller helps customers with transactions and inquiries, identifies appropriate opportunities to refer customers to branch personnel and business partners, maintains customer records and follows up on service needs. The role also supports branch operations, including maintaining a cash drawer, processing teller work, following security and operating procedures, and assisting with branch opening, closing, and other assigned duties. The posting states that no banking experience is necessary to join the career, while the qualifications section requires a high school diploma or equivalent and at least six months of related experience. The position requires Saturday availability. Pay is described in the title as starting at $18+ DOE; the qualifications section separately states that the position starts at $17 per hour, DOE.

Requirements

High school diploma or equivalent.
At least six months of related experience, including a combination of cash handling, direct customer service, and retail or other sales.
Availability to work on Saturdays.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Promote and sell North Shore Bank products and services while providing friendly, efficient, and accurate customer service.
Engage customers in conversations to identify cross-selling opportunities and make appropriate referrals to branch personnel and business partners.
Use the customer relationship management tool to record referrals and update customer contacts.
Answer customer and prospect questions, direct complex inquiries to appropriate employees, and follow up to ensure concerns are resolved.
Make outbound telephone calls as directed by branch management for service and sales opportunities.
Perform deposit account maintenance when assigned, complete required forms accurately, explain account terms and conditions, and provide required disclosures.
Keep current on products, services, promotions, security alerts, policies, and procedures; participate in sales, product knowledge, and service meetings and monthly sales planning.
Follow up with clients by telephone, written correspondence, or personal contact.
Handle teller transactions promptly and accurately, monitor work quality and quantity, and maintain and protect a cash drawer.
Balance transactions daily, reconcile errors or discrepancies, and report variances to a supervisor.
Follow bank procedures for scanning and submitting teller work.
Assist with daily branch operations in collaboration with the Lead Teller or perform Lead Teller duties in their absence; perform branch opening and closing duties and other operational tasks as assigned.
Complete customer files, documentation, and paperwork when required, and provide paperwork support to branch areas.