Lead Teller

KeyBank • Carmel, IN

4d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex problems and client service needs, and provides distinctive in-branch service to strengthen client relationships. The role listens for clients’ financial needs and transitions them to a Banker for deeper financial wellness conversations, while helping clients use financial wellness tools to pursue their goals. The Lead Teller also coaches Tellers, manages day-to-day teller-line scheduling and staffing matters, and supports compliance with regulatory, security, and internal audit controls.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of a PC with Windows-based applications and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills and ability to manage multiple tasks.
• Knowledge of clients’ accounts and business with the bank, and sound judgment with clients and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to occasionally operate a motor vehicle and a valid driver’s license.

Nice To Haves

• Notary License.

Responsibilities

• Provide a strong client experience by being present with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, and coach other Tellers to do the same.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and appropriately transition clients to a Banker.
• Help clients pursue financial goals through financial wellness tools and education.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Manage day-to-day teller-line duties, including Teller scheduling, observing and coaching Tellers, and overseeing branch operational standards.
• Guide branch staff on operational and regulatory procedures.
• Maintain current knowledge of product guides, fees, policies, and offerings.
• Support the Branch Manager with onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ best interests.
• Process cash transactions securely and accurately, including deposits and withdrawals, and balance cash drawers at the end of each shift.
• Promote bank products and services, identify sales opportunities, and work toward sales targets.

Benefits

• The position is eligible for benefits; specific benefits are referenced through a linked benefits list that is not included in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED