Lead Teller

PNC•Louisville, KY

6d•Onsite

About The Position

As a Lead Teller within PNC's Retail Branch organization, this in-office role is based in Okolona, Kentucky. The Lead Teller coaches, mentors, and leads tellers by example to deliver a customer experience focused on customer financial wellbeing and loyalty, while helping increase customers’ share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes referrals as appropriate. It also supports the Branch Manager with performance management and new-hire selection, and helps ensure that teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC expects employees to focus on customers and effectively manage risks in alignment with the company’s Enterprise Risk Management Framework. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge sufficient to accomplish primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree, certification, license, or language assessment is required.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support customers’ financial wellbeing and loyalty.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Lead tellers in conducting meaningful customer conversations and making appropriate referrals.
Coach tellers in lobby engagement and in positioning PNC products to meet customers’ needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.