Lead Teller

KeyBank • Seattle, WA

10d • Onsite

About The Position

The Lead Teller serves as a client-service resource and primary troubleshooter for complex client servicing issues in a KeyBank branch. The role provides distinctive service, helps identify clients’ financial wellness needs, and transitions clients to a Banker for deeper financial conversations. The Lead Teller performs teller functions accurately and efficiently while coaching other Tellers, coordinating teller-line scheduling and staffing, and supporting branch compliance with regulatory, security, audit, and internal controls. The position is based in a branch and includes Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and a calculator.
• Ability to lead, motivate, and foster teamwork.
• Organizational skills and ability to manage multiple tasks.
• Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available channels such as ATM, Online Banking, and Telephone Banking.
• Strong work ethic and high integrity; ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the stated physical demands: prolonged standing, frequent hand use and forward reaching, face-to-face and telephone communication, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong client experience and engage with clients and teammates in person.
• Perform teller functions efficiently, effectively, and accurately, and coach other tellers in these functions.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities, transition clients to a Banker, and help clients pursue financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures, and balance the cash drawer within guidelines.
• Manage day-to-day teller-line duties, including scheduling tellers, observing and coaching them, and overseeing branch operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review and maintain knowledge of product guides, fees, and policies.
• Support the Branch Manager with onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.
• Promote bank products and services, educate clients about access channels, and identify sales opportunities.
• Process cash transactions securely and accurately, including deposits and withdrawals, and balance cash drawers at shift end.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED