Lead Teller

PNC•Hatboro, PA

6d•Onsite

About The Position

The Lead Teller works within PNC's Retail Banking organization at the County Line Road-Warminster branch in Hatboro, Pennsylvania. This in-office role coaches, mentors, and leads tellers by example to deliver a positive customer experience, support customers' financial wellbeing, build loyalty, and increase share of wallet. The position processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Lead Teller demonstrates effective communication, transaction handling, and problem resolution; engages customers in the lobby; and helps customers use technology, tools, and resources to manage financial transactions. The role also assists the Branch Manager with performance management and new-hire selection, and helps ensure daily teller and branch operations are completed efficiently and accurately in accordance with policies, procedures, and established risk limits.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer-focused service and supporting customers' financial wellbeing and loyalty.
Process customer interactions and educate customers about alternatives for completing financial transactions.
Identify banking opportunities during customer conversations and refer customers to appropriate branch staff.
Lead lobby engagement activities and position PNC products to address customer needs.
Help customers use technology, tools, and resources to manage financial transactions.
Model clear communication, accurate transaction handling, and effective problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Promote adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.