Lead Teller

PNC•Carrollton, OH

21d•$37,500 - $62,500•Onsite

About The Position

At PNC, Lead Tellers work within the retail branch organization to help deliver a strong customer experience and support customers’ financial wellbeing. This in-office role is based in Carrollton, Ohio. PNC describes its workplace as inclusive and supportive, and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The Lead Teller coaches, mentors, and leads tellers by example. The role involves handling customer interactions, educating customers about financial transaction options, identifying banking opportunities, and making appropriate referrals. The Lead Teller also supports branch operations, ensures transactions are completed accurately and efficiently, and assists the Branch Manager with performance management and new-hire selection processes. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and identifying opportunities.
Coach tellers in lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Model adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.