Lead Teller

PNC Bank•Sellersburg, IN

4d•Onsite

About The Position

As a Lead Teller within PNC's Retail Branch organization, based in Sellersburg, Indiana, you coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. The role processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. It also helps tellers engage customers in the lobby, use technology and other resources, communicate clearly, handle transactions, and resolve problems. You assist the Branch Manager with performance management and new-hire selection. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies and procedures and exercising sound judgment within established limits. PNC describes this position as in-office and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Related experience or product knowledge is required; a university or college degree, high school diploma, or GED is typically not required at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customers' financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in conducting meaningful customer conversations and performing lobby engagement activities to connect customers with relevant PNC products.
Educate customers about managing financial transactions through technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Coach tellers to adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.