Lead Teller

PNC•Indianapolis, IN

14d•Onsite

About The Position

As a Lead Teller within PNC's retail banking organization, this role is based at the High School Rd Branch in Indianapolis, Indiana. The Lead Teller coaches, mentors, and leads tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty while increasing share of wallet. The role processes customer interactions, explains available financial transaction options, identifies banking opportunities, and makes appropriate referrals. The Lead Teller also supports efficient and accurate teller and branch operations, ensures adherence to policies and procedures, and uses sound judgment within established limits. The role assists the Branch Manager with performance management and new hire selection. PNC describes the position as in-office and notes that it will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 1 or more years of related experience; comparable product knowledge may also support performance of the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No university or college degree, high school diploma, or GED is typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience focused on financial wellbeing, loyalty, and increasing share of wallet.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations to identify opportunities and make referrals.
Lead tellers in lobby engagement activities and in positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.