Lead Teller

KeyBank • Rockland, ME

25d • $19 - $25 • Onsite

About The Position

The Lead Teller provides distinctive client service in a KeyBank branch, helping clients and businesses address servicing needs and supporting their financial wellness. The role serves as a resource and primary troubleshooter for complex client issues, listens for financial needs, and connects clients with a Banker for deeper financial conversations. The Lead Teller also supports teller performance and branch operations by coaching staff, managing teller-line scheduling and staffing matters, and helping maintain regulatory, security, audit, and operational controls.

The position performs and oversees accurate teller functions and cash handling, promotes the bank’s products and services, and helps clients use financial wellness tools and available banking channels. It supports the Branch Manager with onboarding and training new Tellers. The position is based in a branch and requires Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and a calculator.
• Ability to lead, motivate, and foster teamwork.
• Organizational skills and ability to manage multiple tasks.
• Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the stated physical demands: prolonged standing for 5–8 hours per day; frequent hand use, forward reaching, and lifting 1–10 pounds; occasional bending and lifting from floor height and lifting up to 30 pounds; and face-to-face and telephone communication with clients.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong, attentive client experience and embody the bank’s client-service culture.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, while coaching other tellers.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools.
• Participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
• Manage day-to-day teller-line duties, including teller scheduling, observing and coaching tellers, and overseeing branch operational standards.
• Guide branch staff on operational and regulatory procedures.
• Review product guides, fees, and policies to stay current on offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Promote products and services, educate clients about access channels, identify sales opportunities, and work toward sales targets.
• Perform other assigned duties and comply with KeyBank policies and procedures.
• Work Saturdays as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED