Lead Teller

PNC Bank•Las Cruces, NM

3d•Onsite

About The Position

As a Lead Teller at PNC's Lohman Branch in Las Cruces, New Mexico, you will coach, mentor, and lead tellers by example while helping deliver a distinctive customer experience focused on financial wellbeing and customer loyalty. You will handle a variety of customer interactions, educate customers about options for completing financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You will also guide tellers in lobby engagement and in using technology, tools, and resources to meet customers' needs. The role supports the Branch Manager with performance management and new-hire selection. It also ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies, procedures, and established judgment limits. PNC describes this as an in-office role and notes that employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties.
Demonstrate the knowledge, skills, and abilities appropriate to the role, including customer focus and managing risk.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Bilingual Spanish is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a distinctive customer experience that supports customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about available financial transaction options.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in conducting meaningful customer conversations and identifying referral opportunities.
Lead tellers in lobby engagement activities and positioning PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on eligibility, career level, and years of service.