Lead Teller I
About The Position
Security Financial Bank is seeking a full-time Lead Teller to work at its Ladysmith branch in Ladysmith, Wisconsin. The Lead Teller leads and supports the teller team while serving customers, helping ensure smooth daily operations and a high standard of service. The role offers a generally consistent daytime schedule, Monday through Friday, with possible rotating Saturday morning shifts depending on branch coverage. The employee also represents the organization at appropriate functions. Security Financial Bank is an independent community bank with eight branch locations and more than 140 employees. Founded in Durand, Wisconsin, in 1934, the bank emphasizes trust, relationships, community involvement, teamwork, and employee growth. It is an Equal Opportunity Employer and considers qualified applicants without regard to protected characteristics.
Requirements
- High school diploma or equivalent.
- Previous customer service and cash-handling experience.
- Strong communication, problem-solving, and organizational skills.
- Detail-oriented, with a high level of accuracy.
- Ability to make sound decisions in a fast-paced environment.
- Positive, professional attitude and a desire to lead a team.
- Comfort using computers and learning new systems.
- Ability to stand and walk for the majority of the work shift.
- Ability to grasp and lift up to 40 pounds infrequently.
- Fine motor skills to operate a mouse and keyboard.
Nice To Haves
- Prior banking experience is strongly preferred.
- Leadership or mentoring experience is preferred.
Responsibilities
- Provide day-to-day leadership, coaching, and support for teller staff.
- Assist customers with deposits, withdrawals, and more complex transactions.
- Troubleshoot and resolve teller balancing, transaction, and customer issues.
- Assist with hiring, onboarding, and training new teller staff.
- Support employee development through regular coaching and performance conversations.
- Create schedules and ensure proper branch coverage.
- Oversee cash operations, including the vault, ATM, and cash recyclers.
- Order and manage branch cash levels within established limits.
- Promote and refer bank products and services.
- Ensure compliance with policies, procedures, and banking regulations.
- Maintain accurate records for audits and internal controls.
- Represent the organization at appropriate functions.
- Perform other job-related duties as required.
Benefits
- Paid training and professional development opportunities.
- Tuition support for finance/banking courses and certifications.
- Saturday shift pay differential.
- Comprehensive benefit package.
- 401(k) with employer match.
- Paid volunteer time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
