Lead Surgical Coordinator - Surgical Care Center of Michigan

Grand Rapids Ophthalmology•Grand Rapids, MI

1d•Onsite

About The Position

The Lead Surgical Coordinator uses clinical knowledge to schedule appropriate procedures and surgeries according to provider orders. The role schedules office-based and hospital procedures consistent with patients’ diagnoses and procedure requests, and provides customer service to patients, employees, and the public. The coordinator responds promptly and accurately to written and oral correspondence about scheduling changes and cancellations, and manages a demanding workload with organization and accuracy. The position schedules procedures, diagnostic tests, and imaging; coordinates availability of equipment and contracted anesthesia services; and works with hospital staff to support cohesive patient care. It also involves documenting scheduling instructions in the Electronic Medical Record (EMR), confirming that appointments align with diagnoses, completing informed-consent documentation when needed, and communicating preparation and arrival information to patients. The coordinator supports insurance verification and prior authorization, medical clearance and pre-surgical testing, pre-procedure calls, advance-directive assessments, discharge instructions, and follow-up appointments. The role also contributes to patient safety and assists department colleagues as needed. This is a full-time position in Grand Rapids, Michigan. The surgery center is open Monday through Friday, 6:30 a.m. to 5:00 p.m. Open availability for any or all shifts during those hours is required, and work may occasionally begin earlier or end later as needed.

Requirements

High school diploma or GED equivalent.
Favorable result on a background check.
Ability to provide proof of identity and right to work in the United States.
Previous experience scheduling surgery patients and working in a medical front desk environment.
Basic computer skills.
Strong customer service skills.
Open availability to work any or all shifts during the center’s Monday–Friday operating hours of 6:30 a.m.–5:00 p.m.; occasional earlier or later work may be needed.

Nice To Haves

Experience using NextGen is preferred.
Excitement to learn and grow.

Responsibilities

Schedule office- and hospital-based procedures with the appropriate provider and time/location slot, using the appropriate scheduling code.
Schedule diagnostic and imaging tests to be completed at PMG.
Schedule procedures, tests, and imaging to use available time efficiently.
Coordinate with vendor staff to ensure required equipment is on site, including coordination with contracted anesthesia groups.
Coordinate with hospital staff to support cohesive patient care.
Enter scheduling notes and special instructions in the Electronic Medical Record (EMR).
Use clinical knowledge to assess whether appointments are consistent with the diagnosis or indications provided by the provider.
Complete accurate informed-consent documentation with patients for procedures and surgeries as needed.
Provide patients with detailed information about test preparation, arrival times, directions, and other appointment needs, and respond to their questions.
Confirm patients’ insurance providers and obtain prior authorization or communicate the need for authorization to the appropriate parties.
Ensure patients have required medical clearance and pre-surgical testing.
Make pre-procedure calls and confirm appointment times with patients by telephone.
Ensure completion of advance-directive assessments, including DNR when applicable.
Review discharge instructions with patients and ensure follow-up appointments are scheduled when the procedure is scheduled.
Perform patient care in a manner that promotes safety and reduces the likelihood of medical or health-care errors.
Assist other department members as needed.
Perform other duties as assigned.